Privacy Policy for Klloyds Mobile App

Last updated: 10th August 2023

At Klloyds, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use the Klloyds mobile app ("App").

1. Information We Collect

1.1. Personal Information:

When you sign up for an Klloyds account, we collect certain personal information such as your name, email address, phone number, and payment details. This information is necessary for us to provide you with our services and ensure a seamless user experience.

1.2. Location Information:

To provide you with accurate ride services, we collect and process your location information when you use the App. This allows us to match you with nearby drivers and calculate fares accurately. 1.3. Usage Information: We collect information about how you interact with the App, including your device information, IP address, and app usage statistics. This helps us understand how you use our services and improve them accordingly.

2. How We Use Your Information

2.1. Providing Services:

We use your personal information to provide you with our ride-sharing services, process your payments, and communicate with you regarding your rides and account.

2.2. Improving User Experience:

We analyze your usage information to enhance and personalize your experience with the App. This includes recommending relevant promotions, offers, and features that may be of interest to you.

2.3. Customer Support:

We may use your information to respond to your inquiries, resolve issues, and provide you with customer support. 2.4. Safety and Security: Your information helps us ensure the safety and security of our users and drivers. We may use it to verify your identity, detect and prevent fraud, and comply with legal obligations.

3.How We Share Your Information

3.1. Drivers:

When you request a ride, we share your name, pickup, and drop-off locations with the driver who accepts your request. This allows them to fulfill your ride request efficiently.

3.2. Service Providers:

We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors, cloud storage providers, and customer support platforms.

3.3. Legal and Safety:

We may disclose your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests. This includes sharing information with law enforcement agencies or protecting the rights, safety, and property of Klloyds, its users, or the public.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymize your information once it is no longer needed.

5. Security Measures

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Children's Privacy

The App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete it.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting a prominent notice within the App or by sending you an email.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at By using the Klloyds mobile app, you agree to the terms of this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.