1.1. Personal Information:When you sign up for an Klloyds account, we collect certain personal information such as your name, email address, phone number, and payment details. This information is necessary for us to provide you with our services and ensure a seamless user experience.
1.2. Location Information:To provide you with accurate ride services, we collect and process your location information when you use the App. This allows us to match you with nearby drivers and calculate fares accurately. 1.3. Usage Information: We collect information about how you interact with the App, including your device information, IP address, and app usage statistics. This helps us understand how you use our services and improve them accordingly.
2.1. Providing Services:We use your personal information to provide you with our ride-sharing services, process your payments, and communicate with you regarding your rides and account.
2.2. Improving User Experience:We analyze your usage information to enhance and personalize your experience with the App. This includes recommending relevant promotions, offers, and features that may be of interest to you.
2.3. Customer Support:We may use your information to respond to your inquiries, resolve issues, and provide you with customer support. 2.4. Safety and Security: Your information helps us ensure the safety and security of our users and drivers. We may use it to verify your identity, detect and prevent fraud, and comply with legal obligations.
3.1. Drivers:When you request a ride, we share your name, pickup, and drop-off locations with the driver who accepts your request. This allows them to fulfill your ride request efficiently.
3.2. Service Providers:We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors, cloud storage providers, and customer support platforms.
3.3. Legal and Safety:We may disclose your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests. This includes sharing information with law enforcement agencies or protecting the rights, safety, and property of Klloyds, its users, or the public.